Employment

Michigan Opera Theatre, a non-profit organization, is an Equal Opportunity Employer. Michigan Opera Theatre is supported by private donations, foundation and corporate grants, the State of Michigan through the Michigan Council for the Arts and Cultural Affairs, and by the National Endowment for the Arts, a federal Agency.

For information on how to become a volunteer at Michigan Opera Theatre, visit Volunteer.

Chief Revenue Officer

To Apply for this position in confidence, send resume and cover letter to:
Ms. Patricia Walker
P.Walker Associates, LLC
P.Walker.LLC@gmail.com

 MICHIGAN OPERA THEATRE
JOB DESCRIPTION

Chief Revenue Officer 

The Chief Revenue Officer (CRO) is a senior leadership position for the Michigan Opera Theatre with overall responsibility for all earned revenue from core mission-based operations, all contributed revenue for the organization, and for all public communications and messaging strategies.  Through a positive and progressive leadership approach, guided by the artistic mission-based objectives of organization, the CRO provides the leadership and direction necessary to ensure MOT’s revenue goals are met in order to effectively move the organization toward a viable and sustainable future, ensuring mission focus and financial strength in the short and long term.  The CRO has strategic and operational oversight of marketing and sales for opera and dance programs and MOT presentations.  The CRO also has oversight of annual and endowment fundraising strategies and activities as well as special campaigns for monies raised from individual, corporate, foundation and government sources, as well as all public messaging, communications, social media, web and mobile strategies, and audience engagement. 

REPORTING RELATIONSHIPS
The CRO reports to the President and CEO and works closely in collaboration with the Artistic Director, the leadership team, the Board of Directors and staff in developing, planning and executing relevant and strategic fundraising, sales and communications initiatives. The CRO develops and manages significant external relationships with donors, vendors, key community members and corporate leaders. 

KEY ACCOUNTABILITIES

  • Effective Revenue Strategies.The CRO provides the leadership, management and oversight necessary to ensure that the company has effective and executable revenue plans in place to effectively fund operations and to ensure financial strength. 
  • Strategic Implementation. The CRO will work in concert with the CEO, members of the board and members of the leadership team to implement fundraising and sales initiatives to achieve goals and execute strategies effectively. The CRO must be a strategic thinker and a motivational leader who encourages innovative approaches to develop MOT’s income streams and fiscal stability. 
  • Leadership. The CRO will be a trusted development, sales and publicity leader, sought after for direction, with the strategic acumen and professional maturity to guide the fundraising, sales and communications teams. Recognizing the artistic mission of the organization as well as the value of accountability, transparency and results, the CRO will lead staff to implement income strategies and programs that support operations and achieve the organization’s strategic initiatives. 
  • Communication. The CRO must possess the leadership courage to take positions, and will be expected to develop effective media relationships and compelling messaging that builds confidence among donors and community members in MOT’s vision and future.
  • Relationships. The CRO will build confidence with the MOT’s internal and external constituencies through a variety of interactions, exhibiting competence in communicating about the MOT’s programs and operations and cultivating broad support for the organization. 

Competencies:

Leadership – Creates impact by inspiring others; leads by example and inspires confidence; Motivates by empowering others; inspires others by creating a common vision; leads people through challenging change scenarios.

Influence – Uses understanding of others to influence outcomes; resolves differences while maintaining support; builds solutions with others; is politically aware and able to use influence without authority; builds networks, creating productive connections; communicates and owns difficult decisions.  

Strategic Thinking – Translates insights, knowledge and analysis into long term plans; sees fundraising and sales within the context of the wider organizational objectives; analyzes risk.

Communication – Engages others through effective dialogue; effectively adapts style to situation and audience; engages others through active listening; has excellent presentational skills and the ability to “pitch” effectively for contributions and sales; is able to articulate the case for support of the organization with knowledge, passion and conviction.

Performance Management – Manages and drives performance; creates and develops high performing teams; inspires, motivates and engages people to excel; prives accountability for delivering goals and manages the consequences for under-performers.

Managing Talent – Recruits, promotes and advocates for the most talented people; provides regular and honest feedback, guidance and mentoring; creates a culture of growth, openness and teamwork

Working Across the Organization – Fosters a climate where people feel personally responsible for creating and sustaining the organization’s success and reputation; advocates the importance of sharing information and knowledge as a key to empowering people; thinks and acts for the wider organization; encourages others to build collaborative relationships with all parts of the organization and creates a shared culture of accountability and teamwork across the organization.

Innovation -  Uses creativity to challenge the norm and generate new donors, patrons, members and supporters; challenges the status quo; seeks new income opportunities; challenges others to see things differently; turns great ideas into reality; takes considered risk when the reward justifies it.

Relationship Management -  Manages high value relationships effectively in ways that maximize benefit to the organization; is able to identify, cultivate, solicit and steward major funders and partners in ways that maximize opportunities for long-term engagement. 

Passion – Conveys passion and conviction for the mission of the organization; is an ambassador for organizational vision and values; inspires passion in others.

Personal Drive –Is driven to achieve exceptional results; demonstrates tenacity; develops a challenging aspirational vision for the future for the organization and strives to see it realized.

Specialized Knowledge – Demonstrates profound understanding of the relationship between the donor and the cause; has a clear understanding of the principles of non-profit governance; is experienced and capable in developing and implementing compelling messaging campaigns; is able to speak fluently and convincingly about opera and dance.

Managing People – Listens; encourages; communicates; shares credit; takes responsibility; includes staff in planning, decision-making, facilitating and process improvement; accepts responsibility for subordinates' activities/performance; makes self available to staff; provides regular constructive performance feedback; builds commitment; develops subordinates' skills and encourages growth; solicits and applies feedback (internal and external); fosters quality focus in others; improves processes, products and services; continually works to improve supervisory skills; communicates effectively and often. 

Motivation - Achieves challenging goals; demonstrates persistence; overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. 

Quality Management – Holds self and others to the highest standards; demonstrates accuracy and thoroughness at all times; consistently demonstrates a commitment to excellence befitting the 43 year historical legacy of the Michigan Opera Theatre.

Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. 

Required Position Qualifications: 

  • Demonstrated success in the competencies listed in this job description. 
  • Demonstrated success managing the full functions of a fundraising and/or marketing department for a large non-profit or performing arts entity. 5–10 years of senior management experience strongly preferred.
  • The drive to achieve consistently excellent results.
  • Strong leadership and relationship building skills and ability to use these skills to positively build a powerful fundraising program, marketing program and a cohesive and motivated team.
  • Outstanding strategic communication skills. 
  • Ability to manage competing priorities in order to meet critical deadlines
  • Ability to develop innovative solutions as part of a team.
  • Ability to maintain discretion and confidentiality required.
  • Ability to work days, evenings and weekends consistently.
  • Bachelor degree or an equivalent combination of education and experience is required.  

Specific Responsibilities:

  • Leads the process for developing MOT’s overall fundraising strategy, enabling sustainable growth in individual, foundation, corporate, and government sources. 
  • Builds and stewards infrastructure systems that support long-term fundraising strategies
  • Successfully solicits large gifts
  • Develops and implements long-range marketing plans, as well as product-specific sales campaigns, subscription campaigns, and single ticket sales for major product lines. 
  • Works closely with the President and CEO and other members of the leadership team to develop and accomplish goals and strategic plans
  • Strategizes, oversees and executes marketing, advertising and media plans, continually revising revenue generating strategies and measuring results. 
  • Directs the development of collateral materials.
  • Oversees sales campaigns, as well as audience development and retention. Oversees ticket office operations including group sales.  
  • Develops, implements and monitors brand marketing strategies
  • Oversees the creation and production of publications, visual and print materials, website, and new media content. 
  • Serves as a spokesperson for the organization, leading all media and communication strategies.  
  • Collaborates with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid change objectives of the organization.
  • Motivates and leads a high performance team; Mentors direct reports to cultivate skills and to increase consciousness of the interrelationships between each department. 
  • Networks within the industry and with other non-profit organizations for best practices.
  • Develops working relationship with Chairman, Board members, staff members and other key constituencies to enhance collaborative culture across the organization.
  • Increases management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and overseeing managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; and providing development opportunities.
  • Mentors staff in developing accountabilities, leadership skills and professional and personal goals. 
  • Works to develop a positive, effective culture of transparency, teamwork, accountability, and passion for the mission of the organization.  
  • Performs other duties as assigned. 

Note: The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Position Reports to: President and CEO
Classification status: Salaried, Exempt
Last updated: 5/31/2014

To Apply for this position in confidence, send resume and cover letter to:
Ms. Patricia Walker
P.Walker Associates, LLC
P.Walker.LLC@gmail.com

Part-Time Opportunities

Maintenance, Ushers, Bar Staff and Security

To apply for part-time maintenance, security, bar staff or staff usher positions, please pick up an application at the security desk at the Madison Avenue stage door entrance.

All other applicants–please send a resume to:

Human Resources
Detroit Opera House
1526 Broadway
Detroit, MI 48226

Or fax to: 313-237-3412.

 

Thank you for your interest in Michigan Opera Theatre and the Detroit Opera House.